Have questions? Find answers to the most commonly asked questions about Tonkawa Enterprises right here.
You can enroll at the Players Club booth at any Tonkawa Casino.
No, not at this time.
You will receive your card at the time of enrollment at any Tonkawa Casino.
You’ll need a federal-issued photo identification card, such as a driver’s license, passport, military, or Tonkawa Tribal photo identification card.
Use your Club Tonkawa card to earn comps. The more you play, the more you earn. Check our “COMPS” page for more details.
You must be at least 18 years old.
You will set a four-digit PIN when you pick up your card, and it’s your responsibility to keep it secure.
You can reset your PIN number by requesting assistance at the Players Club booth.
You can access your account information from Players Club personnel.
To receive a win/loss statement, complete a release form located on our website. You can also request one from Players Club personnel, who can print, email, or mail it to you.
When you use your Club Tonkawa card, you earn comps and points based on your level of play. You may also receive customized offers for Free Play, hotel stays, and more.
Provide your mailing address when enrolling in Club Tonkawa.
Visit Club Tonkawa at any Tonkawa Casino property and request a no-mail request form and submit it to be removed from the contact list.
Yes, you can check your available offers at the Club Tonkawa when visiting the casino.
You can update contact information at any Players Club booth.
Visit any Tonkawa Casino to get your card reprinted.
No, but check back soon! This feature will be available in the future.
Not yet! However, you can request a comp from Native Lights Casino to use at the Tonkawa Hotel and Travel Plaza for gas.
Currently, Free Play offers can only be redeemed at the property that provided them.
Yes, the benefits are the same.
Yes, your original Rewards card will only work at the local casino where you enrolled. To use your card at other Tonkawa Casinos, you must get a new card at that particular casino.
Offers will continue to be based on your level of play at your home Tonkawa Hotel & Casino.
Tier Status is a card level within the Club Tonkawa which indicates your level of membership.
Yes!
Yes, Tier Status expires every six months. The evaluation periods are from January 1st to June 30th and from July 1st to December 31st.
You can be entered into drawings by swiping your Club Tonkawa card at any Club Tonkawa Player kiosk or by visiting any Club Tonkawa booth.
You earn entries based on the number of points required for the promotion.
You can check the number of entries you have at the Players Club booth. Additional rules for each promotion will be provided upon request at the Players Club booth.
You may activate your entries by redeeming them at any Club Tonkawa booth at any of the Tonkawa Enterprise Casinos. Entries are only capable of being redeemed at the property where those points were earned.
Explore these FAQs to make the most of your Club Tonkawa experience. If you have any further questions, our team is here to assist you. Enjoy your membership!